Keeping Lab Morale Up During Surges
High-volume testing is hard, but unclear priorities and poor support wear teams down faster than the volume itself.
Entries & reflections
Notes from the lab, from home, and from the road between.
High-volume testing is hard, but unclear priorities and poor support wear teams down faster than the volume itself.
High volume is hard, but unclear priorities make it worse. Here is how lab leaders can steady the team during surge periods.